This Privacy Policy outlines the manner in which Piaggio Vehicles Private Limited (hereinafter referred to as “PVPL”, “we”, “us”, or “our”, which shall, where the context permits, be deemed to include its permitted parent companies, affiliates, successors, assigns, and associated entities) collects, uses, shares, and safeguards your personal information in its capacity as a Data Fiduciary, in accordance with applicable Indian data protection laws.
This Privacy Policy is applicable to our operations, including activities and services provided at or through our location at MIG 12, Guru Teg Bahadur Colony, NH 2, Opp. Gurudwara Guru Ka Taal, Sikandra, Agra, Uttar Pradesh 282007, and all associated digital platforms such as our website, mobile applications, and affiliated services.
By engaging with PVPL—whether through our physical location in Agra or via our digital platforms—you acknowledge that you have read and understood this Privacy Policy and consent to our collection, processing, and usage of your personal data as outlined herein.
We handle your data in compliance with Indian data protection laws, including:
The Information Technology Act, 2000,
The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011,
The Digital Personal Data Protection Act, 2023, and
Any amendments or applicable rules from time to time.
This policy applies to the following categories of individuals:
Visitors to our Agra facility and our website;
Customers and their representatives;
Prospective customers;
Individuals making product or service inquiries;
Vendors, suppliers, distributors, and their employees;
Prospective partners who wish to associate with PVPL.
We may collect the following categories of personal data, either directly from you or through third parties, including our partners, dealers, and authorized service providers:
Identity information (Name, Age, Gender, Date of Birth);
Contact details (Address, Phone number, Email);
Identification proofs (e.g., Aadhaar, PAN, etc.);
Employment-related data (Job title, Work contact);
Financial data (Bank account details, payment information);
Vehicle-related information (model, registration, warranty, dealer info);
Technical data (IP address, device/browser info, cookies, usage logs);
Visual/audio data (CCTV footage/photos from Agra premises);
Other data as may be required for customer support, feedback, or business engagement.
Your personal data may be collected through:
Website usage and cookies;
Direct interactions at our Agra location;
Registration forms, surveys, support requests, and event sign-ups;
Through third-party sources like dealers, marketing agencies, or public platforms.
We use your personal information to:
Facilitate access to services and platforms;
Respond to inquiries, feedback, and complaints;
Maintain internal records and improve services;
Send promotional communications (subject to your preferences);
Process transactions and conduct audits;
Provide support for visa/work documentation (if applicable);
Ensure security at our physical locations (including Agra);
Meet legal obligations and protect PVPL’s rights.
Your data may be shared with:
PVPL’s affiliates, vendors, and group companies;
Authorized dealers, distributors, and service providers;
Government authorities, when legally mandated;
Service providers for hosting, analytics, payment, and marketing purposes.
We ensure that such parties are contractually obligated to adhere to data protection standards consistent with this Privacy Policy and applicable laws.
Your data will be retained only as long as necessary for the purposes outlined above, or as required by law.
You have the right to:
Access and confirm what personal data we hold about you;
Request correction, updating, or deletion of your data;
Withdraw consent for data processing (where applicable);
Lodge grievances via our appointed Grievance Officer;
Nominate a representative to act on your behalf regarding data rights.
For requests, proof of identity may be required.
Our services are not intended for individuals under 18 years. We do not knowingly collect data from minors. If any such data is found, it will be deleted immediately.
Our website may link to third-party platforms. This Privacy Policy does not govern those sites. Please review their policies independently.
We maintain reasonable and industry-standard safeguards, including:
Physical and digital access restrictions;
Encryption, firewall, and monitoring tools;
Secure data storage systems and practices (e.g., ISO/IEC 27001-compliance).
However, we cannot be held responsible for data breaches due to factors beyond our control, including internet transmission vulnerabilities or force majeure events.
This Privacy Policy shall be governed by the laws of India, with exclusive jurisdiction conferred upon the courts located in Agra, Uttar Pradesh, irrespective of your location, including Agra.
For any privacy-related concerns, you may reach out to our Grievance Officer:
Name: Paras Jain
Email: digital.mayaautotech@gmail.com
Website: https://carz.theroyal.org.in/
Address: MIG 12, Guru Teg Bahadur Colony, NH 2, Opp. Gurudwara Guru Ka Taal, Sikandra, Agra, Uttar Pradesh 282007
